Who we are
Wordwise is a website design and SEO content service operated by Ben Adamson, based in Dorking, Surrey, United Kingdom. References to "Wordwise," "we," "us," and "our" refer to this business.
Contact: hello@wordwise.uk
What data we collect
We collect personal data in the following ways:
- Contact form: When you submit a message via wordwise.uk, we collect your name, email address, business name, and the content of your message.
- Email correspondence: If you email us directly, we retain your email address and the content of the communication.
- Analytics: We use Google Tag Manager and Google Analytics to collect anonymised data about how visitors use this website, including pages visited, time on site, and general geographic location. This data does not identify individuals.
- Cookies: Google Analytics uses cookies to distinguish users and sessions. These are anonymised and do not collect personally identifiable information.
How we use your data
- To respond to enquiries submitted via our contact form or by email
- To provide SEO and website design services to clients
- To understand how our website is used and improve it over time
- To send service-related communications to active clients
Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests: Responding to enquiries and improving our website
- Contract: Processing data necessary to deliver services to clients
- Consent: Analytics cookies — you may opt out via your browser settings
How long we keep your data
- Enquiry emails and contact form submissions: 2 years from receipt
- Client data: 6 years from the end of the service relationship (for accounting purposes)
- Analytics data: As per Google Analytics retention settings (26 months by default)
Who we share your data with
We do not sell your personal data. We may share data with:
- Formspree — processes contact form submissions on our behalf
- Google Analytics / Google Tag Manager — anonymised website analytics
- Stripe — payment processing for clients (subject to Stripe's own privacy policy)
All third-party processors are subject to data processing agreements and comply with UK GDPR.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing based on legitimate interests
- Withdraw consent for analytics cookies at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at hello@wordwise.uk.
Cookies
This website uses cookies through Google Analytics to understand how visitors use the site. These cookies collect anonymised data and do not identify you personally. You can disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to use this website.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the website after any changes constitutes acceptance of the updated policy.
Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@wordwise.uk.