When an enquiry lands, FirstReply answers in seconds, in your voice, qualifies the lead and alerts you. So you never lose a job to the firm that replied quicker.
Most local businesses lose work for one simple reason. Someone else replied first. The customer messages three firms and goes with whoever answers.
Up a ladder, under a sink, on a move. You cannot drop everything to answer every enquiry the second it lands.
People rarely contact one firm. They send the same enquiry to a few and go with the first to reply with confidence.
By the time you call back that evening, the job is often already booked with whoever got back to them first.
No new app to learn and no website logins needed. FirstReply sits quietly behind your existing enquiry form.
Someone fills in your website form or messages you. FirstReply picks it up the instant it arrives.
A warm, on-brand reply goes straight back in your voice, reassuring the customer and asking the right next question. The lead is graded hot, warm or cold.
You get an alert with the lead and its grade. When you call, they already know someone is on it. You close, FirstReply just kept them warm.
I build it, tune it to your business, and look after it. The setup is a one-off. The monthly covers the hosting, the AI, and keeping it sharp.
Pick the term that suits you when you sign up.
No. FirstReply sends a quick, honest holding reply in your voice that confirms the enquiry and keeps the customer warm. You still call back to win the job. It never tries to close the sale or impersonate you on a call.
No. For most setups you just forward your enquiry notification emails to me with one simple rule. No logins, no passwords, no changes to your site.
I tune it with you at setup and again after go-live, so the wording sounds like you. The replies are deliberately simple and safe. Confirm, reassure, ask one question.
Yes, always. Every lead is logged in a sheet that is yours. If you ever stop, you keep your leads and your inbox.
Any local business that takes enquiries and competes on response speed. Trades, removals, recovery, dental, salons, lettings and more.
The quickest way to get it is to watch it work. Send me a recent enquiry and I will show you the instant reply it would have fired back.
Book a free demo →